Shipping policy
Processing Times
Our packages are prepared and shipped between 1-3 business days of your order to ensure the fastest possible delivery.
Delivery Times
We currently ship within the United States only.
Delivery within the United States takes on average between 1 and 18 business days, on top of the processing time above. On rare occasions it takes longer for reasons outside our control, such as customs inspection, severe weather, carrier disruption or national holidays.
Business days do not include weekends or public holidays.
We make every effort to ensure that you receive your order as soon as possible without compromising the quality of our products.
How Much Does Delivery Cost?
At Capybara Plush, we keep shipping simple and transparent. Rates are calculated by region, and you’ll always see your options and the exact cost at checkout before you pay.
Continental US (Mainland)
- Standard Shipping: $5.90 — free on orders of $50 or more.
- Shipping Protection: $8.90 — an optional upgrade that protects your order against loss or damage in transit.
Alaska & Hawaii
- Standard Shipping: $10.90 — free on orders of $50 or more.
- Shipping Protection: $13.90 — optional protection against loss or damage in transit.
The $50 threshold is your product subtotal after any discount code and before tax. Shipping Protection does not count toward it.
Shipping Protection is optional and is never added to your order automatically. If you did not buy it you are not left uncovered: an item that arrives damaged or faulty, or that is not the one you ordered, is always put right at our cost under our Returns & Refund policy.
Taxes and Import Charges
Shipping is calculated at checkout and shown to you before you pay, and we add no charges of our own after that point. Any import duties, customs charges or local taxes that may become payable on delivery are the responsibility of the recipient, unless they were shown and collected at checkout.
Is There a Tracking Number?
Yes. As soon as your order ships we email you a tracking number, whether you ordered with an account or as a guest. If you created an account, you can also find it with your orders. Tracking can take a day or two to start showing movement after the label is created.
If anything looks wrong, email us at thecapybaraplushcompany@gmail.com as soon as possible.
I Have Ordered Multiple Items But Have Only Received One Item So Far
Some orders travel in more than one package. This can happen with multi-item orders when the plush are stored in different places. Each package has its own tracking number and each is covered by the same 1 to 18 business day delivery window, so parcels from one order can arrive a few days apart. If part of your order is still missing once that window has passed, email us at thecapybaraplushcompany@gmail.com and we will track it down for you.
Delivery Address
Please double-check your address at checkout. We can change an address only before your order ships, so email thecapybaraplushcompany@gmail.com as soon as possible after ordering. Once a parcel has left we cannot redirect it: if it is delivered to the address you gave us, or comes back to us as undeliverable, we can send it out again once the reshipping cost is covered.
Delivery Delays
Certain events beyond our control may delay a delivery: carrier disruption, severe weather, customs inspection, strikes or national holidays. We are not responsible for these events, but we do not leave you with them either. If your order has not shipped within 3 business days, or has not arrived within 18 business days of shipping, email thecapybaraplushcompany@gmail.com and we will chase the carrier and put it right.
Cancellation of Orders
As we aim to process orders as fast as possible, modifications or cancellations may not be possible once the order is in fulfillment. Please contact us immediately, and we will do our best to assist you.